My little brother purchased $346 worth of subscriptions and over-drafted my bank account. I emailed Roku because there is no number to call and their response was a no refund policy read. I could understand if this was $20 worth but $346!! For subscriptions that will not be used and there were multiple purchases for $54.99 for the same thing. This is ridiculous!! I’ve noticed others with this issues have gotten a response on here and got the issue resolved. I’m hoping Roku will make this right.
Hi @BrittanyPhillip,
We appreciate your contact.
Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there.
Thanks,
Mary
However this gets resolved, do consider using the PIN feature to prevent such activity in the future. https://my.roku.com/account
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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