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spiritlove74
Newbie
‎12-01-2021 08:09 AM

AMC Plus 'free trial' - scared to update $ info now

I signed up for  AMC Plus "free trial" bcs Discovery of Witches series. I didn't think to go back & unsubscribe so of course my PPal account got hit for money. That, I understand, but AMC didn't just hit me once, they hit 4 separate occasions within 2 weeks. I let it go through the first time. (That's on me).

All of these pings triggered a fraud alert on my card and in turn the card was shut off. It's the first of the month & they did overnight me a new debit card but now I am scared to update my ROKU account payment method.

What IF AMC Plus starts hitting that card too? Most importantly, WHAT are they trying to charge me for in the first place? I CANNOT find one way to call ROKu customer service! Help please.

thank you 

Leary in Texas Smiley Frustrated

KLewis
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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎12-01-2021 08:45 AM

Re: AMC Plus 'free trial' - scared to update $ info now

Hi @spiritlove74,

Thanks for posting in the Roku Community! 

Please be aware that all transactions from Roku appear with the company name ("Roku") on credit card and bank statements.

In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.

Note: If a charge does not reference Roku in its details, it is not a charge from Roku. Please get in touch with the company that initiated the charge, your credit card company, or your bank for more information on the charge.

You can reach AMC+ support here: http://support.amcplus.com/en/support/home

For further assistance with account and billing-related issues, please contact our support team directly here for your 'Account or billing' issue: https://support.roku.com/contactus. They will be able to further assist you.

Let me know if you have any other questions, and have a good day!


Thanks,
Mary

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