Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

A mystery payment keeps coming out

I have a reoccurring payment come out of my bank account. It says that it's from roku and the only thing I have tried to order was Crave a few months ago. Now my issue is that I can not go onto crave because it states that I do not have a subscription. As well as my roku account has no record of a subscription  or payment. Yet each month a $11.29 comes out.

0 Kudos
Community Streaming Expert

Re: A mystery payment keeps coming out

Make sure you're logging in at with the email address that shows on your Roku under Settings->System->About.  If you have more than one Roku device verify that the email address shown on each one matches.  More than one person has unknowingly created more than one Roku account.

Finally, if you don't see any purchases or subscriptions shown on your Roku account there's a good chance it's not coming from Roku.  The description on your statement means very little.  Call your financial institution and make them trace it back to where it really came from.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Community Streaming Expert

Re: A mystery payment keeps coming out

Bell Media is the owner of Crave, so that ties the two together.

I agree with @renojim -- Check all the Roku accounts (identified by email address) shown via Settings > System > About on all of your Roku units, to be sure there are no Crave subscriptions you are not aware of.

If there are none, don't assume that the charge saying it comes from Roku necessarily means it is coming from Roku.  Scammers can call their charges anything they please.  Challenge unrecognized charges with the financial institution through which the charges are coming -- they have the ability to track them back to their origin.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos