Account, payments & subscriptions

[Tewi]

A&E indicates that I purchased the 7 day trial on Roku.  I am trying to cancel before the billing date of 12/07/22 but Roku indicates that i don’t have any  current trial subscriptions?  Accordingly, I am unable to cancel?

[RokuKarla]

Hello @Tewi

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla