Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tewi
Newbie

A&E Crime Central 7 day trial

A&E indicates that I purchased the 7 day trial on Roku.  I am trying to cancel before the billing date of 12/07/22 but Roku indicates that i don’t have any  current trial subscriptions?  Accordingly, I am unable to cancel?

0 Kudos
1 REPLY 1
RokuKarla
Retired Moderator

Re: A&E Crime Central 7 day trial

Hello @Tewi

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!



Regards,
Karla

0 Kudos