Account, payments & subscriptions

[RmPmona65]

As of today 10/10/2021. I update my credit card payment card, and noticed two attempted was being pending, when it should be for just one payment on each month in the about  of $8.55. I notices on my credit card payment "there has been two payments deducted from my credit cards, in the about of $8.55. Why is this...it's onlying supposed to be for service for my TCL"65" 📺 onlying.

[renojim]

Service?  There's no such thing as a "Roku service" fee.  There are subscriptions to various providers that can be billed through Roku.  You can check to see if you have any of these at http://my.roku.com/account/subscriptions .

[RokuKariza-D · Accepted solution]

Hey @RmPmona65

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[kendalju]

I did not order AMC!!!  I was charged 59.99 on 5/5/2022.  My husband died this past year - Michael Haglund - could he have ordered it??? I just saw the charge on my credit card - please refund!  I did not order it.  Thank you

Judy Kendall

[Alex-Roku]

Hey Judy, being charged for subscriptions you didn't sign up for is frustrating but don't worry we are here to help! First, we recommend editing or deleting your name and email from your post in order to protect your personal information. Next, please be on the lookout for a private message from us, we will be reaching out to you to help look into this issue further. 

[Italianbrian]

There is no "questions about my account billing" that I was able to find. Where is this?

[renojim]

@Italianbrian, the https://support.roku.com/contactus page has changed since this thread was started.  Did you try the "Account, payments & subscriptions" option?

[Italianbrian]

I found out why I have been billed. I never knew what that charge was from Roku. I found out by looking through the subscriptions. A channel I thought I had cancelled, was not, so I cancelled it. Thank You for replying! -Brian