Account, payments & subscriptions

[seanblesh]

I received an offer for a $10 Roku express since I am using an old roku player.  I want to take them up on the deal however when I add the offer to my cart, the price jumps to $30.  Anyone else have this issue?

[RokuTannerD]

Hi there, 

Thanks for reaching out. Please send me a private message with your Roku account email address and a screenshot of the offer you received. I'd be happy to follow up directly and assist you further. 

Thanks,

Tanner

[RokuTannerD]

Update to share: Our team believes an issue has now been resolved that may have impacted this offer for eligible customers.

Please go ahead and visit https://my.roku.com/upgrade/ while signed into your Roku account, and see if the issue is now resolved. 

Thanks,

Tanner

[Old-timer]

[post merged with already existing thread]

[RokuTannerD · Accepted solution]

Hi there, 

You can log into your Roku account at https://my.roku.com/upgrade/ to redeem any available offer you may have.

Thanks,

Tanner

[andreawk]

I don't know what the $10 offer is because my link has a $15 offer to upgrade to the Roku Express + but it says out of stock. I just got the email this morning. Will they be back in stock soon at that price?

[jenniphr]

ROKU,  it says out of stock, how long until stock is avail?

[jenniphr]

sorry, I put that reply in the wrong place, I was directing that to Roku..lol

[andreawk]

Never mind. It's now in stock!

[K-Wood]

I have the same problem: got an email offer for upgrade and then online Roku would not complete the transaction.