No one from ROKU is doing anything. Once again - explain to me how this customer service actually works.
What is someone to do when Roku owes a $180 refund. They don't respond.
On Feb 1st I received this through twitter - its been over 10 days from that response. but the issue is from 10 before that.
"We appreciate your patience and understanding on this matter, Dan! We'll have a member of our support team follow up on this case under incident number 4050580 and rest assured that we'll send the update via email once we have it. "
What course of action am I supposed to take to get my refund?
I need my refund - the items were returned - you customer service does care about anything - how is it legal to sell items and not have a person to talk to about issues. USPS lost the order then it appeared all of a sudden and I returned it- Tracking confirmed - still no response from Roku regarding anything for over 2 weeks. NO BODY HAS FOLLOWED UP TO ASSIST ME - IS THERE A SUPPORT TEAM? IF SO DO THEY DO ANYTHOING?
Recommend filing a dispute with your method of payment (credit card?). Provide them the documentation. They will give you credit (provisional) and forward complaint to Roku. If Roku doesn't respond, after a period of time the provisional credit will become permanent.