No one from ROKU is doing anything. Once again - explain to me how this customer service actually works.
What is someone to do when Roku owes a $180 refund. They don't respond.
On Feb 1st I received this through twitter - its been over 10 days from that response. but the issue is from 10 before that.
"We appreciate your patience and understanding on this matter, Dan! We'll have a member of our support team follow up on this case under incident number 4050580 and rest assured that we'll send the update via email once we have it. "
What course of action am I supposed to take to get my refund?