Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Walkcop2
Newbie
‎03-28-2022 03:37 PM

$10.48 CREDIT...for Disney plus...allegedly????

Ok...So my husband received an email from Roku saying we would be receiving a refund. The second email said we would be receiving $10.48 refund and showed a date about two weeks after our annual subscription to Disney plus renewed. We have no idea why this would be credited. I paid the subscription through Disney not Roku. Any ideas?? Or is this a scam/spam/phishing?? 

Kat

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert
‎03-28-2022 10:39 PM

Re: $10.48 CREDIT...for Disney plus...allegedly????

@Jeremiah-Roku  may want to look at this.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Brandon-Roku
Retired Moderator
‎04-02-2022 08:14 AM

Re: $10.48 CREDIT...for Disney plus...allegedly????

Hey there, could you let us know what the email is that's trying to contact you? If you didn't initiate a refund with the Roku support team or Disney's support team, please let us know and we'll take the conversation into a private message to collect more information and investigate this issue for you. 

0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.