Forum Discussion

Cgiampa's avatar
Cgiampa
Newbie
2 years ago

Zero customer response to Roku stick issues

I purchased the Roku stick. The USB cord that came with it is, defective. The USB end does not fit into the wall plug that came with it. Also the stick is loose in the HDMI connection on my TV. Tried to order free adapter online keep getting message serial number unknown I have used O and zero. Two emails sent to support ZERO responses. After reading reviews in community group ready to reach out to BBB to report this useless misrepresentation of customer service 

TV & Player Setup
  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Re the serial number part of your post:

    Over the years Roku sometimes has been inconsistent in what they are calling serial numbers and what they are calling device numbers.

    Try logging into your account at my.roku.com and scrolling down to the list of your linked devices.  You may get a different serial number to try there.