Forum Discussion
RokuJechealR
9 months agoRetired Moderator
Greetings from the Roku Community, Tecmo_SB_Guy!
We understand that you are experiencing issues with streaming on the YouTube Live channel, and we want to help resolve this.
To investigate the matter further, please provide us with the following information:
- Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Channel build version (Highlight the app from the Home Screen and press the Star * Button)
We are looking forward to your response and to receiving your device details.
All the best,
Chel
Tecmo_SB_Guy
9 months agoRoku Guru
Okay it happened again.
I got the Tracker ID for the problem.
It's 78-440-368
- RokuJechealR9 months agoRetired Moderator
Thanks for keeping us in the loop, Tecmo_SB_Guy!
Please be aware that we have already received the additional details of your device via DM and responded.
We recommend checking your Community inbox and will continue to assist you.
All the best,
Chel