Forum Discussion

AnnetteMich's avatar
AnnetteMich
Newbie
2 years ago

YouTube on Roku TV not working

I don’t know what going on with my YouTube on Roku TV TCL. Every other app works good but when I try opening YouTube the screen turns Black and if I press ok it will play something but it won’t give me any other options. I tried uninstalling YouTube and it still doesn’t not work. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi AnnetteMich,

    Thanks for joining us here in the Roku Community!

    We appreciate your report about this playback issue you're experiencing, and we'd like to help. Could you tell us when did you start seeing this?

    In addition to the troubleshooting you've tried. Try this pattern instead: Remove, Restart, and then Reinstall. Or you can refer to our support page here: How to resolve a channel playback issue

    Let us know if that works.

    Thanks,

    Rey