Forum Discussion

rammy304's avatar
rammy304
Newbie
2 years ago

Youtube app goes black after a few seconds

Just got my first Roku. Youtube refuses to stream, I have uninstalled and reinstalled and updated and reset the roku multiple times. My internet is Excellent connection and download speed is Good. My...
AndrewHodgkin11's avatar
AndrewHodgkin11
Newbie
2 years ago

Same thing for me mine says no internet connection but all other apps work perfectly it’s the same on my Xbox YouTube doesn’t work on it either but every other app and game works 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi AndrewHodgkin11,

    Thanks for keeping us posted!

    We understand you're having a problem with the Netflix channel. Help is here. Please try these troubleshooting steps below:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    If the problem still persists, please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

    Let us know how it goes!

    All the best,
    John