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Nick42
Streaming Star
5 months ago

"Your device doesn't meet our security requirements" error on iOS

I haven't been able to log into the mobile app for about a year now similar to many of the other posts here. I've always just gotten a "something went wrong" error but today it gave me something new: "Your device doesn't meet our security requirements because it has been modified or uses untrusted software. To learn more, see the compatibility help page." The compatibility page says I need to be on iOS 14.0 or later. I'm using an iPhone 11 Pro Max, iOS version 18.1.1, Roku App version 12.2.0. I have never tried to root or jailbreak my iPhone, modify the Roku app (or any other app), or install mobile apps from anywhere except the official Apple app store.

* I have rebooted my phone today and the error persists.

* I have uninstalled and reinstalled the app today and the error persists.

* I can sign in to the my.roku website and this community forum so I know my password.

What steps can I take to resolve this error? Is there any further information I need to provide?

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