Plenty of advice here, and none of it is making any difference. Different cables, reset remote many times, it will charge for a half-second, then stops. Seems like software, not hardware connection.
1 - can I force a firmware update?
2 - is there a replacement program?
Thanks
Hi, Joe88888888,
Welcome to the Roku Community!
We appreciate you reaching out regarding your Roku Voice Remote Pro. We understand that you're experiencing charging issues, and we sincerely apologize for any inconvenience this may have caused. We would be happy to assist you in resolving this matter.
To help us better understand the situation, could you please provide us with the following information?
In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.
We look forward to your response and are ready to assist you further with this issue.
Thanks,
Jharra
Hi.
S/N: SODA2292KE2J
It's a 4802X streamer, bought as one package on 11-24-2022.
This is the first time I discover it isn't charging, I've been trying your self help options for about 2 weeks.
When I plug it in, regardless the cable or block, it charges about a half second then stops. Otherwise there's no issue with performance. I've reset it several times, and the on-screen menu says it has latest software.
Thanks.
Is there a response here???
