Forum Discussion

waterforded's avatar
waterforded
Channel Surfer
4 months ago

Xfinity remote forward and other commands stop working

My Roku remotes don’t allow forwarding or going back about a half hour into a show on Xfinity as well as YouTube. If I go back to the home page and then return to Xfinity and then my show, the back a...
remotes
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
3 months ago

Hi there! waterforded

Thanks for bringing this to us!

To help me dig deeper into this, could you provide some details about what you're experiencing?

  • When was the first time you encountered this issue? Did you notice any updates before it occurred?
  • What is the current software version running on your Roku?
  • Does this issue occur in other apps on Roku besides YouTube or Xfinity Stream?
  • What steps have you taken aside from resetting the Roku by turning it off in the settings?

Keep us posted!

Roku Community Team