Xfinity hotspot connection
I am in a campground that has an Xfinity hotspot available, my phone connects just fine but my roku does not even list it as a selection.
Forum Discussion
Based on what the others said, there may be a compatibility issue between your Roku device and the Xfinity hotspot, particularly if your Roku device only supports 2.4GHz networks, and that specific hotspot only has 5GHz or is in g/n mode.
According to multitechverse.com, some older and entry-level Roku devices only support 2.4 GHz networks and only 802.11 b/g/n. Also, Xfinity is known for turning off 2.4 GHz networks or changing the 2.4GHz band settings to g/n which will prevent Roku from connecting.
It's important to check your router and network settings, you could double-check that your hotspot is on 2.4GHz and that the network type is set to b/g/n. Also, you could try to connect to a different Xfinity hotspot, or perhaps a different hotspot altogether.
You might find it helpful to check the settings of your device and the settings of the network and make sure they're compatible. I hope this helps, and let us know if there's anything else we can assist with.
I am also having this exact same issue. I select Xfinitywifi (a hotspot), and I get a green check mark in both boxes for it wireless connection, and internet stability. It then shifts over to searching for updates and buffers until the timer runs out. Never asks me for a password. Never asks anything.
Hi VerySadPanda,
Thanks for your first post in the Roku Community!
We understand you are having difficulties connecting your Roku device to the Xfinity hotspot. We would like to know how to identify and resolve any network issues.
Please try disconnecting the Roku device from the TV and Wall socket and reconnecting again and restarting the mobile and trying connecting, If still the issue exists do let us know.
Try taking a look here for more tips about troubleshooting that network error code: How to find your wireless network name and password | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
MaryI have this issue too!! I've been using an xfinity hotspot connection for over 2 years, no problems. I updated HBO to their stupid MAX and now none of it works. I had to spend an hour on the phone with my tv's (TCL) customer service to get it out of the infinite "searching for updates" loop. It will connect using my phone's hotspot, but I cannot connect to xfinity. Frustrating!
