Xfinity hotspot connection
I am in a campground that has an Xfinity hotspot available, my phone connects just fine but my roku does not even list it as a selection.
Forum Discussion
Which Roku device do you have? Model number is important. Settings > System > About
Some older and entry level Roku devices only support 2.4 GHz networks, and then, only 802.11 b/g/n
Xfinity is notorious for both turning off 2.4 GHz networks, as well as for changing the 2.4 GHz band settings to g/n, which will prevent Roku from connecting.
Keep in mind that many of these Xfinity hotspots are actually riding the Xfinity routers in people's homes, and settings there could impact how well a Roku connects, particularly the entry level models.
I have the 3xpress plus
I don't suppose it matters if it's the model 3710 Express+, the model 3910 Express+, or the 3931 Express+ as those all are 2.4 GHz b/g/n only. If the network is g/n, they won't connect. If the network is 5 GHz, it won't see it (and won't connect).
If it's a different model number that includes both "Express" and "+" such as the Express 4K+, that will connect to 5 GHz band networks. You see why I specifically asked for the model number, right? That will make assistance much easier if we know which model number it is, because of the different features of each device.
If it's one I listed in the first paragraph, that may be the explanation. However, we'd need to know the details about the network, such as band (2.4 GHz) and standard (b/g/n).
For a year or so, there have been comments on the Xfinity forum about 2.4GHz on Xfinity hotspots being disabled. No announcement or rationale – just seems to have happened. Then again, they never announce turning it off on people's home networks either.
