Forum Discussion

Doughty's avatar
Doughty
Reel Rookie
5 months ago
Solved

Wr002 not working with my 3810x any ideas on how to get it to work

I bought a wr002 thinking it would work with my 3810x but it does not.  I even tried an adapter to convert the mini to micro and that didn't work.  Any ideas on how to get my 3810x back up and running?

TV & Player Setup
  • AvsGunnar's avatar
    AvsGunnar
    5 months ago

    Doughty 

    As you discovered, no way to get the WR002 cable to work with the 3810.

    Other than buying another 3810 on Ebay or Amazon (which come with their own precautions of people swapping out their cables and returning), you may just want to consider purchasing one of the Roku streaming players like the Express 4k+ (3941) or one of the Ultra/Ultra LT models that do not require this proprietary receiver cable.

7 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    5 months ago

    Doughty 

    The 3810 will only work with the WR001 that it originally came with.  As the 3810 model is still being supported, I fault Roku for not continuing to keep this essential component in stock.

    Paging Roku employees RokuAustin, RokuMaryEF, RokuCarly, and any other mods to see if they can do anything for Doughty .

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    5 months ago

    Doughty 

    As you discovered, no way to get the WR002 cable to work with the 3810.

    Other than buying another 3810 on Ebay or Amazon (which come with their own precautions of people swapping out their cables and returning), you may just want to consider purchasing one of the Roku streaming players like the Express 4k+ (3941) or one of the Ultra/Ultra LT models that do not require this proprietary receiver cable.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    5 months ago

    Hi Doughty,

    Welcome to the Roku Community!

    Thank you for letting us know about the issue you're having with your Roku device, not working with the USB power cable for the long-range Wi-Fi receiver (model WR002).

    This model is only compatible with:

    • Roku Streaming Stick 4K (models 3820X and 3820X2)
    • Roku Streaming Stick 4K+ (models 3821X and 3821X2)

    For further assistance, please visit your DM as we have sent you a private message.

    Best,
    The Roku Community Team

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Hey, CMM2289.

        Thanks for chiming in here!

        We see you're also having an issue with your Roku Streaming Stick's Wireless receiver, and we'd like to be able to help. 

        Just a heads up that WR002 doesn’t work with the 3810/3811. To assist you further with your concern, please keep an eye on your inbox as we have sent you a private message. 

        Looking forward to your response.

        Best,
        The Roku Community Team