I have 5 of Roku Express and Express+ devices. One of them stopped working (WiFi part of the device completely failed in just 3 months) and was replaced by Roku without any questions asked, another one is dying right now after a bit more than 2 years of infrequent usage - "poor signal" and stuff, and this particular unit is placed just 4 inches away (!) from the WiFi router! Another 3 Rokus are still working, but signal strength is not good at all. Conclusion - bad design of Roku radio or bad QC in manufacturing. It is obvious and not good...

Dan was right. Just installed Ultra LT, and did not use LAN port yet, just WiFi to connect to 5 Ghz WiFi Linksys EA7300. There is a HUGE difference between all Express devices (I got 5 of them) and Ultra LT (my first one). Ultra WiFi is actually working quite well, reporting an excellent signal and other positives.I like Ultra LT remote with voice control and TV off/on button. Over time, I plan to replace most, if not all, of my Express devices and get Ultras instead (when Ultras are on sale or something like that...). Unfortunately, it feels like there is NO hope for Express line, so I suggest Roku should stop all "suggestions" how to make it work, and instead, cut prices for Ultra line by 50%.

Hi Kortik Thank you for the post! I'm sorry to hear that you're experiencing issues with your Roku devices. There could be several reasons why your Roku devices are having trouble with the Wi-Fi signal, including interference from other devices, outdated software or firmware, or a weak Wi-Fi signal from your router. Here are a few steps you can take to try and improve your Roku's Wi-Fi connection: Move your Roku closer to your Wi-Fi router. Even a few inches can make a difference in signal strength. Check to see if any other devices near your Roku could be causing interference. Other Wi-Fi devices, Bluetooth devices, and even microwaves can interfere with Wi-Fi signals. Check to see if there are any firmware or software updates available for your Roku device. Updating your Roku's software or firmware can sometimes improve its Wi-Fi performance. If your Wi-Fi signal is weak, consider getting a Wi-Fi range extender or a Wi-Fi mesh system to improve your signal strength. You can also try resetting your Roku device to its factory settings. This can sometimes help improve Wi-Fi performance. We hope it helps!Warm regards,Lianna

Lianna,Thanks for your dynamic reply. Everything you suggested was already done. Express+ with "poor signal" syndrome is, as I've mentioned in my post, is situated just 4 inches away from WiFi router, which is able to connect to other devices thru at least 4 walls at the distance of at least 15-35 feet. This Roku device already updated itself numerous times in automatic mode. Conclusion - Roku has a bad WiFi design(1) or bad QC in manufacturing(2), or both, which, as you can imagine, is not a good news.

Hi Kortik Thank you for the reply! For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue. Let us know how it goes!Warm Regards,Lianna

Kortik actually, being 4" away might be too close. The signal might be saturating the radio, which can be just as bad as a weak signal. I would recommend at least a foot away, and then see if there's any improvement. That said, the basic Express models do seem to be the most problematic with their WiFi radios. My Premiere is also a single band device, but it seems to work just fine connecting to either of my access points, one being in the garage directly below its location and the other at the other end of the house and also one floor down. My Ultra 4800 is about two feet away from the access point, but of course it's using 5 GHz and has a great WiFi connection.

Wifi suddenly stopped working on Roku Express devices

11 Replies

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Anonymous
3 years ago
Hi Kortik

Thank you for the post!

I'm sorry to hear that you're experiencing issues with your Roku devices. There could be several reasons why your Roku devices are having trouble with the Wi-Fi signal, including interference from other devices, outdated software or firmware, or a weak Wi-Fi signal from your router. Here are a few steps you can take to try and improve your Roku's Wi-Fi connection:

Move your Roku closer to your Wi-Fi router. Even a few inches can make a difference in signal strength.

Check to see if any other devices near your Roku could be causing interference. Other Wi-Fi devices, Bluetooth devices, and even microwaves can interfere with Wi-Fi signals.

Check to see if there are any firmware or software updates available for your Roku device. Updating your Roku's software or firmware can sometimes improve its Wi-Fi performance.

If your Wi-Fi signal is weak, consider getting a Wi-Fi range extender or a Wi-Fi mesh system to improve your signal strength.

You can also try resetting your Roku device to its factory settings. This can sometimes help improve Wi-Fi performance.

We hope it helps!

Warm regards,
Lianna
- Kortik
  Channel Surfer
  3 years ago
  Lianna,
  Thanks for your dynamic reply. Everything you suggested was already done. Express+ with "poor signal" syndrome is, as I've mentioned in my post, is situated just 4 inches away from WiFi router, which is able to connect to other devices thru at least 4 walls at the distance of at least 15-35 feet. This Roku device already updated itself numerous times in automatic mode. Conclusion - Roku has a bad WiFi design(1) or bad QC in manufacturing(2), or both, which, as you can imagine, is not a good news.
  - Anonymous
    3 years ago
    Hi Kortik
    
    Thank you for the reply!
    
    For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.
    
    Let us know how it goes!
    
    Warm Regards,
    Lianna

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Wifi suddenly stopped working on Roku Express devices

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