Forum Discussion

Bobert81's avatar
Bobert81
Newbie
2 years ago
Solved

Wifi No Longer Working On Other Devices

I just bought a new Roku TV and after setting it all up to my wifi, my ps5 loses wifi and doesn't allow me to stream anything without getting error. 

I know it has to do with the TV because as soon as I remove my network from the TV everything works with no issues.

Just wondering does anyone know a way to fix this as I really don't want to have to sign in and out every time I want to use the Roku as I have some apps on my PS5 that I can't get on the Roku

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Bobert81

    Greetings, and welcome to the Roku Community.

    We're sorry to hear about the network issue you've encountered with your Roku TV, and we're here to assist. For this instance, let's perform series of troubleshooting steps to address the issue. Kindly follow the steps below:

    Network Reset Connection

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.
    6. Re-enter the credentials on your network.

    System Restart.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System
    4. Select Power (skip if this sub-menu is not available and proceed to step 5).
    5. Select System Restart.

    Additionally, we recommend restarting your network's modem/router and trying a hotspot to see if you're able to maintain a connection.

    If you have further concerns or inquiries, please let us know. 

    Best wishes,
    Kash

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Bobert81

    Greetings, and welcome to the Roku Community.

    We're sorry to hear about the network issue you've encountered with your Roku TV, and we're here to assist. For this instance, let's perform series of troubleshooting steps to address the issue. Kindly follow the steps below:

    Network Reset Connection

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.
    6. Re-enter the credentials on your network.

    System Restart.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System
    4. Select Power (skip if this sub-menu is not available and proceed to step 5).
    5. Select System Restart.

    Additionally, we recommend restarting your network's modem/router and trying a hotspot to see if you're able to maintain a connection.

    If you have further concerns or inquiries, please let us know. 

    Best wishes,
    Kash