Wifi Connections constantly disconnecting
It’s been years of this a no real solutions. I’m tired of it! We are switching to fire stick. Roku is the only device in my home that constantly disconnects, having me jump through hoops, waste my ti...
Forum Discussion
I feel the same way. Tired of it disconnecting from wi-fi randomly, but fairly often. Will switch to another streaming solution after loving Roku for years.
Hi FredSanford!
Greetings from the Roku Community, and thanks for letting us know!
We understand you're having a problem with your Roku device since it keeps disconnecting through your Wi-Fi. We're happy to help. Can you please provide the following information below?
- What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
- What error message or code are you getting after trying to connect to your network? (after entering the network credentials)
- When did the issue start?
- Do you have cellular data, so we can try connecting your device to your hotspot?
In the meantime, you may check out this support article here.
We look forward to your responses and gathering your details.
Thanks,
JohnI solved this issue a long time ago by simply not using wifi. Buy some Ethernet cables. They're not that expensive and will eliminate this issue forever. Yes, it takes some time to set them up and get them tucked away so you're not tripping over them, but you only have to do that once and the issues are gone permanently.
There is a reason every device has the port.
Thanks for the tips! I am using the streaming stick in 3 of our bedrooms and the Ultra in our living room. My last response was only regarding one of the streaming sticks in one of my bedrooms that is the only device with this problem. Truly seems like I got a lemon piece of hardware that is not working right from Roku. Versus wasting a bunch of time troubleshooting when I have so many other Roku’s running on our Fiber strength internet wi-fi and I’ve reset the router multiple times with the same one of them dropping WiFi constantly.
Hi FredSanford,
We appreciate the response!
We're sorry for any inconvenience this may have caused. Also, thanks for the troubleshooting steps you have taken to resolve the issue. We'd like to know more about how we can help. Are you encountering error codes or messages? Also, when you reset your router, have you tried to restart your Roku device? To restart your Roku device, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step). In addition, we recommend connecting your Roku device to an alternative wireless connection, such as a mobile hotspot, to see if you are still experiencing the same issue. If you see something different, please let us know what you see.
We look forward to hearing from you and looking closely into this issue.
All the best,
Chel
