Forum Discussion

Sammij24's avatar
Sammij24
Newbie
6 years ago
Solved

Why won't my Roku TV screen turn on?

I've had my TV for almost 2 years and all of the sudden after I turn it off the screen goes black and the TV doesn't come on the red light for the remote sensor stays red even though I press the powe...
black screen
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for the posts.

    If you are experiencing an issue where your Roku TV screen will not turn on, this may be related to a hardware problem. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    We will be closing this thread out.


    Thanks,
    Danny

carlajhill's avatar
carlajhill
Reel Rookie
5 years ago

Exact same thing happened to me... Sharp Roku 58. I had my TV for less than 2 yrs and it stopped powering on. Been sitting in my living room collecting dust. I've bought 2 TVs from Best Buy now that stopped working a little after 1 yr of ownership. The 1st was Best Buy's brand, you think they would at least look at it. I decided to spend more on the Sharp. Was a pretty good TV but so frustrating that TVs aren't covered for at least the first 2 yrs. I thought surely it wont happen again. Best Buy could care less. I didn't buy an extended warranty because I got the TV on Sale and thought Sharp was a good brand. Very frustrating to buy 2 TVs in 3 yrs and 1 went to the dumpster, idk what to do with this one. Not sure if it's worth repair costs. 

  • TVCana's avatar
    TVCana
    Binge Watcher
    5 years ago

    I asked BestBuy, they said if you ask someone come to your place. It cost around $100 minimum.

    So, I decided to give up Sharp Roku TV. I am going to throw it away.

    If you are good as fix this, check CaseousCalc's post. He/she bough a tool from amazon and need to open the back of the TV. I think this problem is only LED. 

     Try this. the tool is only $25. I didn't try it because I don't want to spend my time to fix it.

    If you know someone who is good as tech, ask them. I think it's easy for them.

    Good Luck.

    I bought a SONY tv that is lower spec than Sharp Roku TV, but I like it but I spent more money than Roku TV !

  • AKBadBoy's avatar
    AKBadBoy
    Streaming Star
    5 years ago

    Hi carlajhill,
    Sorry that you, too, have been a victim of a garbage bound TV. I do believe that after a year of searching, I have pinpointed the problem. It is one or more of the LED strips in the these TVs. And I took the time to find a video on how to change out the LEDs but let me tell you, IT IS A ROYAL PAIN TO FIX!

    There are several tools that one needs to even access the LEDs, including (but not limited to) a large, dust-free area to do the work, suction cups for separating the very thin screens in order to get to the LEDs, and then you need the new LEDs themselves. Though all of the tools and LEDs can be bought, IT IS A VERY LABOR INTENSIVE PROJECT because the LEDs are buried deep within the televisions sandwiched between very thin, flimsy screens, accessible only from the back to the front.

    First are the many screws, then removal of the boards, then removal of the bezel around the TV, then the lifting of the back screen with the suction cups (oils from your fingers and dust can have a negative effect on these screens). Only THEN do you reach the LED's which are BOTH GLUED AND SNAPPED IN. If you don't want to spend the money to replace all of the LED strips, you must check each strip to find the ones that are causing the problem, remove them and put in the new ones. And if you choose to replace only the ones that have gone out, you take the chance that others will go out in short order, resulting in having to do this tedious process all over again. So all in all, what it comes down to is that by the time you buy everything you need to change out all of the LEDs, you are quickly reaching the cost of a new television. Factor in what your time is worth, and you very likely rise up and over that cost.

    By the time I got halfway through the video, it was apparent to me that my big screen Sharp/Roku was junk. If you have a television service center near where you live, you might give them a call and ask if they would be interested in purchasing your old one for parts. The screen, boards and other pieces may bring you a few bucks. Keep in mind that if you purchase a television with a credit card, some cards have extended warranties for electronics as a perk. Also, many outlets offer an extended warranty plan for a modest $45 fee that covers the cost of repair or replacement for 3 years.

    • carlajhill's avatar
      carlajhill
      Reel Rookie
      5 years ago

      Akbadboy,

      I appreciate your detailed response! Yes, that sounds like a complete pain to try and fix. Plus, not one of us should have to put the time and extra $ into our almost new TVs. There are a lot of people on this thread and there has to be many more out there. It's very frustrating when you can't get the help or compensation owed. These companies don't care. The only thing we have control over is boycotting their products and spreading the word. 

      • hapifabi's avatar
        hapifabi
        Channel Surfer
        5 years ago

        Yes! These are lemon products to have new TVs go bad in such short period of time. I now have to go buy a new TV and I am upset.

    • Donmikes's avatar
      Donmikes
      Channel Surfer
      5 years ago

      In the amount of time you took to wrote all of this disparaging nonsense you could of had all the screws out and screen separated from the plastic cover over the LEDs by now lol. It’s a simple FIX. For 50 bucks you can replace ALL the LED strips in a 50” television. 

      • AKBadBoy's avatar
        AKBadBoy
        Streaming Star
        5 years ago

        Donmikes,
        I'm not sure what "disparaging nonsense" you are referring to. I've had the back off of my 58" Sharp/Roku television 3 times swapping out the power and main boards trying to find the answer in the hopes that I could help some of the folks that, like me, are frustrated at the lack of caring by the makers of these TVs when they die after 13 months of use. It wasn't until recently that someone posted the information about the light strips being the probable cause and by then, I had bought a new one. But I did take the time to watch the video on how to change out the strips, and what I saw is exactly what I put in my post, nothing more and nothing less. As I stated, I'm not an electrician or television repair person, I'm a firefighter/paramedic who, like most people, just want to turn on my television and not have to deal with shoddy electronics that make up its guts. When you get that piece of *bleep* television apart and back together again and up and running, let folks know how it went and if it was 5 minute walk in the park. As for the amount of time it took me to type out this response - 3 or 4 minutes. The amount of time it will take me to respond to any further questions or concerns on the topic? Zero minutes, because I'm done. You've shown me that taking my time and effort to share what I've found out with others, is a waste of those resources, so thanks for that. Anything further would just be redundant anyway. Good luck and be well, Donmikes.