Forum Discussion

littleturkey's avatar
littleturkey
Newbie
2 years ago

Why isnt my roku found on network yet it's connected

Same here. Did you get yours fixed. Roku customer service was no help. 

tv & player wifi

5 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi littleturkey,

    A warm welcome here in the Roku Community!
    We want to investigate further this issue that you're experiencing. Can you please provide the following information below?

    • May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Rou streambar, Roku TV-Specify)
    • How far is your Roku device or TV from your network router?
    • What error message or code are you getting after trying to connect to your network? (after entering the network credentials)

    With detailed information, we will be able to assist you further.

    Thanks,

    John

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi hornet69,

      Greetings from the Roku Community!

      We appreciate your time posting and inquiring about your Roku device. We'd like to know more about it so we can further assist you.

      Kindly provide the details asked by RokuJohnB to be better assisted.

      We look forward to assisting you. Thank you!

      Kind regards,

      Eunice

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      2 years ago

      adwarren are you using WiFi or an Ethernet cable? If WiFi, what is happening exactly? Do you see your WiFi but it won't connect? Does the TV see your WiFi at all?