Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
2 years ago

Why is the picture so dark, when viewing via the website?

RokuNimfa-C  I've attached a screenshot. It's really ridiculous, as every scene looks like it's filmed in the dark of night, all this while my computer's settings are with the screen brightness up very high. No other videos, that I stream on any other sites, show up this dark. I've done this with several browsers, Safari, Firefox, Opera, Edge, etc. and it's like this pretty much all the time. On occasion, it will stream "normally", but that's maybe 20% of the time. I never have this issue on my TV, and can't figure out what else I can do...

 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for keeping us in the loop, StevenCee.

    May we know what streaming channel this is and what particular show or episodes this issue occurs in? Is it happening on all of the shows you have browsed through the website? What steps have you taken so far in an attempt to fix the issue?

    Please keep us informed.

    Regards,
    Janadee

    • StevenCee's avatar
      StevenCee
      Roku Guru
      2 years ago

      RokuJanadeeK I've already posted steps I've taken, and it's not on any one particular show or channel!
      How many times must I repeat myself? It's very frustrating when no matter how many details are given, issues aren't ever actually addressed, much less fixed.... And why was my original thread apparently closed, and my response with the screenshot, shuttled off to this category?  This site is a royal mess, and tends to be nothing more than a waste of time and effort.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Apologies for the delays in response, StevenCee.

        We appreciate all this information. We're happy to continue assisting.
        We have tried to reproduce this issue on our end, but it seems that the show is currently available. Is the issue still happening on your end? Are you able to access this show? If so, please get back to us as soon as you can so we can continue helping you with this concern and flag it directly with our appropriate team.

        We're hoping for your response.

        Sincerely,
        Janadee

  • StevenCee's avatar
    StevenCee
    Roku Guru
    2 years ago

    WHY IS THIS POST HERE????   I replied to a thread I had begun months ago, last night, and it somehow ended up here, as a new topic, and in the WRONG CATEGORY AS WELL!
    The actual thread is:  Why is the picture so dark, when viewing via the w... - Roku Community   Which not only didn't add my post above, nor are there any REPLY buttons showing, so I can't even move this response to the correct thread!  What's going on Roku???