Why is my Roku remote draining batteries and how to fix?

Hi,

Thank you for letting us know about the remote battery drain issue you are experiencing with Streaming Sticks+ (3810). Our engineering team has been investigating this issue closely and once more information is available I'll be sure to let the Community know.

In the meantime, if you are powering your Streaming Stick through the USB port on your TV, we would recommend that you power your Roku device through a wall outlet to see if that helps the issue you are experiencing.

Thanks,
Danny

Hi everyone,

Thanks for the posts.

As stated previously in this thread, if you are experiencing an issue with remote battery drain, please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

Hi wils7501 SandyK,

Thanks for reaching out regarding the battery drain issue you are experiencing.

Have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp 

If the issue still persists, kindly provide the serial number of your Roku device from Settings>System>About?

I'll be able to pass it along to our Support team who can assist you further.
 

Best regards,
Mary

Hi Ashleygreenb Carmencastillo9,

Thanks for posting in the Roku Community.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 
If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv 

We appreciate your patience with this matter!

Best regards,
Mary

Hi ambika,

Thanks for reaching out to the Roku community!

In regards to your Roku remote rapidly draining issue, can you please provide the serial number of your Roku device from Settings > System > About? 

For more information about how to perform a factory reset, visit our Support page here: How to system restart or factory reset your Roku® streaming device | Official Roku Support
Follow the steps below from your Roku device to perform a factory reset.

1. Press the Home button home on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select Advanced system settings.
5. Select Factory reset.
6. Select Factory reset everything and follow the on-screen instructions.

Please keep us posted and we'll continue assisting you from there.
 

Best regards,
Mary

Hi SCM38,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!
 

Best regards,

Mary

Cutlipcassidy65 GardenGal45

I hope you're doing well.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Your patience and understanding are greatly appreciated.

All the best,
Kariza

Hi DulcieC,

We appreciate your effort to reach us regarding your battery drain issue.

Upon checking the serial number, the Roku device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here 

For more information about our device warranty, visit our Support page here: Player warranty and license agreement 

If you need further assistance, feel free to contact Roku support or keep us posted here.

Please stay safe and healthy, we thank you for your patience.
 

Best regards,
Mary