Forum Discussion

John2499's avatar
John2499
Newbie
3 years ago

why does roku not remember my log on

Why do I have to log on to my roku every day?Getting very annoying

4 Replies

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  • Michelle3's avatar
    Michelle3
    Roku Guru
    3 years ago

    You probably didn’t confirm your username or password correctly during your initial log-on.  Either that, or you may have accidentally held the reset hole thing somewhere on the unit.  ~ Jordan

  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    3 years ago

    John2499 

    What do you mean by "log on to (your) Roku"? Explain what's happening. Imagine we're not there and can't see what you see. Describe what happens.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi FFATX,

      Greetings from the Roku Community!

      We're glad to assist you with your inquiry. Your Roku account stores sensitive information, such as your email and password, payment method, preferences, settings, channel installs, and which Roku devices you own. As with other online accounts, there are certain precautions you should take to make sure that this sensitive information remains private and secure. Microsoft Edge should have the option to ask whether you want your username and password to be remembered when you visit a website requiring you to sign in. The browser will gather information about your account the next time you visit the website. Although it's enabled by default, you can disable password saving. For more details about saving credentials on Microsoft Edge, please try reaching out to their customer support.

      Please let us know if we can assist with anything else.

      Kind regards,

      Eunice