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Lisa01's avatar
Lisa01
Newbie
5 years ago
Solved

Why does my roku express remote go through batteries in a week?

My Roku Express goes through batteries in a week. What causes this?

  • Lisa01 mirage 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

57 Replies

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  • I'm having the same issue, only mine seems to go through batteries in a day or less.  It has instantly killed some batteries.  

     

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    Lisa01 mirage 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • Tiggy13's avatar
      Tiggy13
      Newbie

      Seems like lots of people have the same question . Roku = 0 answers that I could find.

       

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        Tiggy13 wrote:

        Seems like lots of people have the same question . Roku = 0 answers that I could find.


        Lots of questions, and Roku has provided some answers. The biggest issue is that while this thread has Express in the subject line, people with different models chime in, and different models have different remotes, with different potential issues and resolutions. So we have to ask each person, what model Roku do you have? IR remotes are pretty simple, and if one of them has a severe battery drain it's either a stuck button or a defective remote. WiFi Direct remotes have several potential issues that might cause a problem, but without knowing what model it is we're all just whistling in the wind. 

    • mdwg's avatar
      mdwg
      Reel Rookie

      I am having similar rapid battery drain issues with my remote. 

    • red1's avatar
      red1
      Newbie

      i have the same problem, batteries go dead in a couple days, has roku helped anyone with this problem, i have emailed them but got no reply yet

      • mirage's avatar
        mirage
        Reel Rookie

        They replied to me and said they don't make a replacement remote, no explanation of why it is doing it, told me to buy a new one and gave me a code for a discount on a new Roku.

  • Roku Express, Model 3931RW, Serial X00400698K62, Software 9.4 - This remote drains batteries after two or three clicks. I don't want to buy another remote because of all the complaints I see on this subject. I suggest you recall the remote! What to do?

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator

      nancycart 

      Thanks for the post.

      As atc98092 mentioned, when providing personal information, please send that information through a private message (PM). We highly recommend not posting personal information in a public place.

      I have passed along your information to our Support team. They will follow up and assist you.

       

      Thanks,
      Danny

  • I am having the same problem.  Battery in the remote lasts only a day.  I have installed the Roku remote on my Iphone and now it's battery also gets drained very quickly.

     

    • atc98092's avatar
      atc98092
      Community Streaming Expert

      steveharms491 wrote:

      I am having the same problem.  Battery in the remote lasts only a day.  I have installed the Roku remote on my iPhone and now it's battery also gets drained very quickly.


      This thread has included a number of different Roku devices. Please state the model number (not just the name) of your Roku, so we know what you are using. 

      As to your iPhone battery drain, using an app continually, especially if you're using private listening, will drain the battery pretty fast as well. Depending on your phone model, it may simply not have that great of battery life. iPhone battery life varies greatly between some models.