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DisastifiedAL's avatar
DisastifiedAL
Roku Guru
2 years ago

Why am I required to stay connected to hide home screen settings?

I was having issues removing "Categories" and "Browse" with the food tiles, Couldn't hide them even though the settings shown as "✓ HIDE" and figured out it would only hide when I was currently WiFi/Wired connected? Why are my specific TV settings tied to a constantly having a connection with Roku account now?  It used to not be that way when I purchased the TCL TV.  I would like an answer how to make my settings my own regardless if connected or not?

TCL Roku TV
Software 12.5.0 build 4176-30

Display settings
General Question
TV & Player Features

5 Replies

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi DisastifiedAL,

    Thank you for posting here in the Roku Community!
    We will be more than happy to answer your inquiry. Please be advised that some TVs powered by Roku OS require an internet connection to complete setup. This will allow the latest software updates to be delivered to your TV to provide you with the best smart TV experience by ensuring you have the latest features, programming, and fixes.

    If you need anything else, please keep us posted.

    Kind regards,

    John

    • DisastifiedAL's avatar
      DisastifiedAL
      Roku Guru
      2 years ago

      I'm not talking about setup, Why am I required to stay connected to "hide" home screen settings?
      If i am connected, "Browse" and "categories" are hidden, But if I disconnect the network, They reappear. When I bought this TV it was not like that, This was created by the most recent update. 12.5.0 build 4176-30 or perhaps prior update and rolled into the latest. 

      I would appreciate Roku being forthwith and showing transparency and honesty. Thank You

      This is not solved, Please don't mark so.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, DisastifiedAL 

        Thanks for keeping us posted.

        May we know if this issue only occurs with the hidden "Browse and "Categories" sections, and are other settings affected? Also, have you tried performing a system restart to see if you're able to see any improvements?

        Please keep us posted.

        All the best,
        Kash