Forum Discussion

Emmasweitzer's avatar
Emmasweitzer
Reel Rookie
5 years ago
Solved

White vertical lines on Screen with sound

My new tv turned on with vertical lines and they lines move depending on what I click on the remote. The TV was unplugged overnight and it still happens. When the remote is used the tv still makes so...
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Emmasweitzer 

    Thanks for the post.

    As Visitor45763 mentioned, if this is a new TV, we would recommend contacting whom you made the purchase with, or the Roku TV manufacturer.

    Each Roku TV manufacturer provides direct support for their products running the Roku OS. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


    Thanks,
    Danny

Visitor45763's avatar
Visitor45763
Roku Guru
5 years ago

If it's new, I would pursue a warranty claim with the tv manufacturer (TCL, Onn?). Or, return it.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Emmasweitzer 

    Thanks for the post.

    As Visitor45763 mentioned, if this is a new TV, we would recommend contacting whom you made the purchase with, or the Roku TV manufacturer.

    Each Roku TV manufacturer provides direct support for their products running the Roku OS. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


    Thanks,
    Danny

    • lisawright's avatar
      lisawright
      Newbie
      3 years ago

      I was watching Starz with Roku fine when I rewound a bit and now sound is fine but screen is white — on all shows/channels. Vertical pattern like this person says.  Sudden, after years with no problems.

      • lisawright's avatar
        lisawright
        Newbie
        3 years ago

        Nevermind. I restarted in settings and it’s OK.