Forum Discussion

Emmasweitzer's avatar
Emmasweitzer
Reel Rookie
5 years ago
Solved

White vertical lines on Screen with sound

My new tv turned on with vertical lines and they lines move depending on what I click on the remote. The TV was unplugged overnight and it still happens. When the remote is used the tv still makes sound #onntv #rokutv

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Emmasweitzer 

    Thanks for the post.

    As Visitor45763 mentioned, if this is a new TV, we would recommend contacting whom you made the purchase with, or the Roku TV manufacturer.

    Each Roku TV manufacturer provides direct support for their products running the Roku OS. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


    Thanks,
    Danny

5 Replies

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  • Visitor45763's avatar
    Visitor45763
    Roku Guru
    5 years ago

    If it's new, I would pursue a warranty claim with the tv manufacturer (TCL, Onn?). Or, return it.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Emmasweitzer 

      Thanks for the post.

      As Visitor45763 mentioned, if this is a new TV, we would recommend contacting whom you made the purchase with, or the Roku TV manufacturer.

      Each Roku TV manufacturer provides direct support for their products running the Roku OS. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


      Thanks,
      Danny

      • lisawright's avatar
        lisawright
        Newbie
        3 years ago

        I was watching Starz with Roku fine when I rewound a bit and now sound is fine but screen is white — on all shows/channels. Vertical pattern like this person says.  Sudden, after years with no problems.