Forum Discussion

DMartin65's avatar
DMartin65
Channel Surfer
3 years ago
Solved

Where is the setup video for Roku's latest Roku Ultra?

The video that Roku has on their Roku set up page for the Roku Ultra, is not the Roku Ultra that I recently purchased. My remote does not have batteries as shown in their set up page video.
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi DMartin65,

    Welcome to the Roku Community!

    We'd like to know more about how we can help how to set up your Roku Ultra.

    Just to verify, do you have the Roku Ultra Model 4802 which includes a Roku Voice Remote Pro with a rechargeable battery? 

    For more information about how to set up Roku Ultra, visit our Support page here: How to set up your Roku® Ultra | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.
     

     

    Best regards,
    Mary

  • AvsGunnar's avatar
    AvsGunnar
    3 years ago

    DMartin65 

    The Roku Ultra 4800, 4801(LT), and 4802 are near identical devices.  The 4801 is a Walmart exclusive brand that lacks a USB port.  The 4800 and 4802 are identical units but comes equipped with different remotes. (4800 comes w/ Voice remote, 4802 comes w/Rechargeable remote).   Any info you find for one of these devices can be used for configuration with any in this particular line.

    Disregard any letters after the model number.  These just indicate place of purchase.  A 4802R is exactly the same as a 4802X and vice versa.

    -----

    As to your questions regarding any manuals, there really is no troubleshooting manual.  There are online Support Articles at https://support.roku.com/ that give basic troubleshooting and info about the device, including the setup manuals and videos.  For detailed troubleshooting, short of actually contacting Roku Support at https://support.roku.com/contactus, most questions are addressed here in the forum by fellow users familiar with these devices.

    -----

    How to set up your Roku® Ultra - https://support.roku.com/article/223372368

    Getting to know your Roku® Ultra - https://support.roku.com/article/360053315174

    From the above link, their is a link to the Roku 4802 Quick Start Quide manual that came with the device at https://image.roku.com/c3VwcG9ydC1B/Ultra-4802-QSG-US.pdf

     

     

DMartin65's avatar
DMartin65
Channel Surfer
3 years ago

No, I have a 4802X. Could you please provide the Troubleshooting link and link to a PDF of your manual. Thanks.

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

DMartin65 

The Roku Ultra 4800, 4801(LT), and 4802 are near identical devices.  The 4801 is a Walmart exclusive brand that lacks a USB port.  The 4800 and 4802 are identical units but comes equipped with different remotes. (4800 comes w/ Voice remote, 4802 comes w/Rechargeable remote).   Any info you find for one of these devices can be used for configuration with any in this particular line.

Disregard any letters after the model number.  These just indicate place of purchase.  A 4802R is exactly the same as a 4802X and vice versa.

-----

As to your questions regarding any manuals, there really is no troubleshooting manual.  There are online Support Articles at https://support.roku.com/ that give basic troubleshooting and info about the device, including the setup manuals and videos.  For detailed troubleshooting, short of actually contacting Roku Support at https://support.roku.com/contactus, most questions are addressed here in the forum by fellow users familiar with these devices.

-----

How to set up your Roku® Ultra - https://support.roku.com/article/223372368

Getting to know your Roku® Ultra - https://support.roku.com/article/360053315174

From the above link, their is a link to the Roku 4802 Quick Start Quide manual that came with the device at https://image.roku.com/c3VwcG9ydC1B/Ultra-4802-QSG-US.pdf

 

 

  • DMartin65's avatar
    DMartin65
    Channel Surfer
    3 years ago

    Thanks, AVSGunnar for your detailed reply.

    I am specifically looking for a troubleshooting guide for the white LED on the front of the streaming device, so I know what x-amount of flashes means. I have another post related to the white LED.

    Thanks!