You better read that update. It's basically saying you can't sue Roku for anything. You have to follow their process for arbitration.
I can't read it because it will not respond. To read it it says to press the * button. I press it and nothing happens.
same here! I may have to just drop Roku. My patience is thin
Well, my first question would normally be are you sure it's connected to the Internet but you obviously can't tell with it stuck on that screen. Is it a TV or one of their add-on devices? Maybe try to unplug it to recycle the power? Mine just did the same thing but it worked when I pushed the buttons. I have a Roku Ultra device.
It's a Onn Roku TV with a Roku Soundbar connected. I have unplugged the TV and the Soundbar and reconnected. It comes right back to that important update screen. When the screensaver comes on normally you would press any button to get to the menu but now the screensaver does not respond at all. Have to turn off the tv and turn back on .
Me too! Grrrrr
Should mention that any "new" Roku terms are probably no different than any other device these days. You can thank AT&T for getting the Supreme Court to allow binding arbitration in consumer contracts.
replying to self in hopes of getting more help? I got a message this morning that said something about writing a letter right away stating I wanted to be reconnected without having to say I agree. Unfortunately, I cannot find that again. Anyone know about this? they were looking into in more but I'm not sure who they are...anyone else have info about this? I'm still refusing to click on I agree so no tv
I pulled Roku out my TV today. I'm done with that box setting on the screen 24/7. Good-bye Ruko, it was nice while it lasted. 👋
I see that the venue for anything outside of arbitration is CA, but can't find the venue for arbitration. Does anyone know where that venue (for arbitratin) is?
As an aside on this subject, it used to be that the venue for arbitration in most all service contracts was where the consumer lived. I'm noticing more and more that it is now some far off place that the company has chosen. This, of course, eliminates most claims because it will cost the consumer more to travel to the arbitration site than they can expect to receive from the company.
