Forum Discussion
They will not sell them in the UK, you have to import the roku ultra from amazon US. The way around power supply is to buy a 2.1mm to 1.7mm x 4.8mm DC Power Supply Adapter Converter Connector and 3 pin UGREEN Switching Adaptor 5.5mm DC Jack
Actually, you can buy it in the UK. You can even buy the Ultra LT on Amazon UK.
But that's not my issue with it. The issue is that they are still the USA version which has a code number that indicates that fact, which is read by the BBC iPlayer app and assumes you are in the USA and therefore doesn't allow you access.
- RokuJechealR2 years agoRetired Moderator
Hi ChasF,
Greetings from the Roku Community!
We're sorry to hear about the experience. Please note that if you set up your Roku account in a different region, it will be identified as a US account. Channels not authorized for US distribution may not work for you.
There's no way to change this other than doing a factory reset on your Roku device and setting it up all over again in your current location. This time, link it to a new Roku account created with a different email address based on your current location. When doing this, be sure not to use a VPN that can mask your location.
After ensuring that you are using a UK Roku account, can you verify if you are still experiencing the same issue?
We look forward to hearing from you and assisting you with your needs, as we are committed to finding a solution for this issue. Thank you!
All the best,
Chel
- ChasF2 years agoReel Rookie
Hello
Thanks for responding, but you can see from my earlier messages that I already knew that was the case. Since it doesn't seem that there will ever be a suitable version of the Ultra, I have now purchased a Roku Streaming Stick 4K which does mostly what I need, so I'll stay with that.
Thanks and Regards
Charlie
- Macallin2 years agoNewbie
Hi,
Any link to a suitable 3-pin UK power supply for Roku Ultra LT (2019?), model: 4662X, please?
Or a US to UK converter/adaptor plug for the US power supply to use in the UK?
Thanks.
- Emissary352 years agoRoku Guru
I am disappointed to see that the Roku Ultra only seems to come with the rechargeable voice remotes. My experience with the rechargeable remote has been terrible, the battery inside will not fully charge and it drops quickly after only a short while of use.
I'd like to know, Is there an option to purchase the current model Roku Ultra but have it come with a standard voice remote that you put batteries inside the back compartment?
My Roku Ultra 4660 that I got back in 2017 came with a remote that took double A batteries and it had private listening, I believe it was the gaming remotes that are now discontinued. But the current Roku Sticks and lesser models come with a voice remote that take triple A batteries without private listening.
I'd love to get one of those types of remotes with my Roku Ultra, I am absolutely not interested at all in the rechargeable voice remotes after the flawed one I received as a replacement remote by Roku. And I don't want to buy a Roku Ultra and then have to purchase a battery remote separately either.