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Mama50055's avatar
Mama50055
Reel Rookie
2 years ago

When are you going to fix your app remote not finding devices issue

So your developers broke the app and many people can't use it when will your company take notice and fix it?  I even have 2 of the 3 of my roku dev8ces associated to my online account and still can't use the app as a remote. Either fix it or I will get rid of roku products sick of wasting my time on your app and getting no responses to questions.  Ridiculous that your company messed it up and won't fix! Worthless and makes no sense not to fix the issues you created with updates!!! Either give a solution or shut it down. 

mobile app

7 Replies

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Mama50055,

    We're really sorry for this experience. May we know the following details?

    • Have you tried uninstalling and installing the app?
    • Roku mobile app version
    • Mobile phone brand, model, and current version?
    • Another phone we could use to see if the same issue occurs.

    Please keep us posted.

    Regards,
    Janadee

    • Mama50055's avatar
      Mama50055
      Reel Rookie
      2 years ago

      So I had help up to the answering of if I have the latest version of the remote app and what phone I use and then Roku just stopped replying. Thanks for nothing! What was the point of reaching out and asking the questions if you were just going to bail on helping? I have no respect for such companies or people. Useless is worthless!!!

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Mama50055,

        Thank you for posting here in the Roku Community!

        We understand you're having a problem with the Roku mobile app since it was not finding your Roku devices or TV. We're happy to assist you further. Please check out this support article here on why the Roku mobile app does not see my Roku streaming device.

        Let us know how it works, and we will continue to assist you further.

        Sincere regards,

        John

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Mama50055-

    No such problem here, using the Roku app on several Android devices.  Are you using Android or iOS?