Forum Discussion

Joshuastarr's avatar
Joshuastarr
Channel Surfer
3 years ago

What to do when there’s an error 008

I need help, same issue, usb and wireless updates both fail after a factory reset

6 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Joshuastarr,

    Thanks for posting in the Roku Community!

    I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing? Are you being prompted with an error message? What Roku model device are you using?

    With more information, we will be able to assist you further.

     

    Best regards,
    Mary

  • Needhelpasap's avatar
    Needhelpasap
    Reel Rookie
    3 years ago

    Hi, how did you fix this the same exact thing keeps happening to me and I don’t know what to do.. thanks

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Needhelpasap,

      Thanks for reaching out. 

      Let us assist you. Could you provide more details about the issue you are experiencing? When did you get this error message? What are the steps to reproduce the issue you are seeing?
      Keep us posted with the details so we can best assist you. 


      Regards,
      Nimfa

      • Needhelpasap's avatar
        Needhelpasap
        Reel Rookie
        3 years ago

        Hi. I have tried updating my tv and it would only get to 2% and then say that it couldn’t update and show error 008. I have called the Onn. Support team and they tried to help by telling me to factory reset the tv. That didn’t help and now I can’t even do anything on the tv because it needs an update. The Onn. Support team told me to try and get in contact with Roku through a phone number which I have tried but no one answers and I have left messages and no one call me back. 

  • AngryMrBungle's avatar
    AngryMrBungle
    Newbie
    3 years ago

    Thanks! I spent an hour on the phone with TCL customer service and they did all their trouble shooting **bleep** and ended up breaking my TV so it wouldnt work. Only problem I had before I called them was it would not update to the latest TV software. Everything else worked fine. I could watch any channel and do whatever with my TV. After I called them I couldnt use the TV because it wouldnt update and activate after they had me do a factory reset from the Roku TV menu. So I came here and saw this and pressed the little reset button in on the back of the TV for 20 seconds and it restarted and went into recovery mode and updated itself and is working fine now.