Forum Discussion

Sunshine239's avatar
2 years ago

What to do one of the WISTV app will not open?

I've unplugged the Roku device uninstall the app and reinstall it's not working.

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    Sunshine239-

    After removing a channel, best practice is to restart** your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

    Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.