Forum Discussion
How else can you "force" acceptance of the latest arbitration terms? If you allow the consumer to easily "skip" accepting the new Terms of Service (TOS), then it defeats the purpose of updating it in the first place. Essentially, when you first bought the TV, it required you to accept the TOS before proceeding and if you didn't like it you could always return the TV and buy something else. But then fast forward 6 months later when you're outside the TV's return period and they update their TOS, which you may refuse, but if you refuse then you have a dead Rokuy TV because you can't return it - of course you can always buy an Apple TV and plug it into the HDMI port but that defeats the purpose of buying an inexpensive Roku TV right?
StopTheFomo wrote:How else can you "force" acceptance of the latest arbitration terms?
Roku did a terrible job with their user interaction about the TOS update. And I believe they have rolled back this poor implementation, as many people are now reporting they never saw the screen. It doesn't excuse the way they did it, but it does appear to be gone. And I believe you would have a valid case against agreeing to modified terms months (or more) after purchase. But again as a reminder, arbitration has always been included in the Roku terms of service. It wasn't something they are just now trying to put out. In my opinion, there's very little changed in the recent update.
- StopTheFomo2 years agoChannel Surfer
True, the TOS doesn't bother me as much as the near "requirement" for a credit card without two factor authentication 2FA (yes, the tech savvy know how to skip it but as Roku is hailed as simple and perfect for seniors who are far from savvy). Storing our CC information without the option of 2FA in 2024 is outrageously incompetent and of course, Murphy's Law comes in last week's data breach that put 15,000 users at risk if their CC was stored on Roku.
- atc980922 years agoCommunity Streaming Expert
It is a shame that Roku hid/removed the option to create an account without a credit card. However, you can remove the card from their storage as soon as the account is created, and you never need to add one again if you don't want to. I haven't had a CC stored on my account in years, and it has zero impact on my use of my devices. Naturally, I don't subscribe to anything through Roku, so there's no reason to maintain a CC on file.