Forum Discussion

Kplez2208's avatar
Kplez2208
Newbie
10 months ago

What a joke of a tv won’t connect to WiFi

Have 2 Hisense Roku Tvs both will not connect to wi-fi now. Every other device in our home is working fine on the wi-fi network. It’s not our connection it’s your price of **bleep** tv!!! I’ve reset unplugged re established everything and neither one will connect suddenly. I’m paying for a tv service I can’t use. Very frustrated and tired of dealing with this. ???????

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    Welcome to the Roku Community, Kplez2208!

    Thanks for reaching out. No worries! We're here to help you determine the cause and find you the best resolution possible.

    Kindly provide us with additional information so we can assess your concern better:

    • Did your Hisense Roku TV recently receive any software updates prior to this happening? If so/not, kindly provide us with your current running software version which can be seen under Settings > System > About.
    • Have you tried rebooting your TV under Settings > System > Power > System restart to see if you can connect it after rebooting?

    We'll be looking forward to your update!

    Best regards,
    Carly