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AliDave1022's avatar
AliDave1022
Reel Rookie
3 years ago
Solved

Westinghouse roku tv freezes and reboots while streaming

My wife and I bought a Westinghouse 43” Roku tv in November 2022 and whenever we stream anything on prime video, Netflix, Hulu, Plex, AppleTv, Vudu, or any other streaming services the tv freezes and then reboots again. Any suggestions on how to fix it?

  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hey AliDave1022 

    Thanks for bringing this to our attention.

    We would recommend performing a factory reset on your Roku TV to see if that will resolve the issue you're experiencing.

    Perform the following steps with your Roku remote or the Roku mobile app.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced system settings
    5. Select Factory reset
    6. Select Factory reset everything
    7. Follow the on-screen instructions

    For more information, check out this link: How to system restart or factory reset your Roku streaming device

    Keep us posted!


    All the best,
    Kariza

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hey AliDave1022 

    Thanks for bringing this to our attention.

    We would recommend performing a factory reset on your Roku TV to see if that will resolve the issue you're experiencing.

    Perform the following steps with your Roku remote or the Roku mobile app.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced system settings
    5. Select Factory reset
    6. Select Factory reset everything
    7. Follow the on-screen instructions

    For more information, check out this link: How to system restart or factory reset your Roku streaming device

    Keep us posted!


    All the best,
    Kariza

    • AliDave1022's avatar
      AliDave1022
      Reel Rookie
      3 years ago

      Thank you so much for your help! It fixed the issues. 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        AliDave1022 

        Appreciate the update.

        We are glad your issue with your Roku TV has been resolved. In case the issue resurfaced, please let us know so we can assist you further.

        Have a great day!


        All the best,
        Kariza