Forum Discussion

Kcren's avatar
Kcren
Newbie
10 months ago

"We're having trouble playing this" with an error code

I have not been able to stream any content on my ROKU TV. The living room with the ROKU stick streaming device works fine.

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    10 months ago

    Hi Kcren,

    Thanks for taking your first post to the Roku Community!

    We understand you are having trouble streaming on your Roku TV. We would happily investigate this issue further, but we need more details.

    For us to help you better, we will ask a set of questions to isolate the issue:

    • When did you notice the issue started?
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • What's the OS version of your Roku device? (Can be found in Settings > Systm > About)
    • Does the issue occur only on a specific channel or all the channels installed on your Roku device?
    • What troubleshooting steps have you taken so far to resolve the issue?

    We will be better equipped to provide further assistance by providing additional details.

    All the best,
    Chel