Forum Discussion

ncleflore's avatar
ncleflore
Reel Rookie
6 months ago
Solved

Web based Roku not working

I have a Fire tablet, so I can't download the app. Instead I watch via the web. Now when I choose a program it just spins. I've also tried pulling up programs via the web on my phone using Chrome and it's doing the same thing. Is there an issue?

mobile app
  • RokuJechealR's avatar
    RokuJechealR
    6 months ago

    We appreciate your response, ncleflore!

    Have you considered contacting Amazon Fire customer support to address this issue with your device?

    We suggest contacting their support team to report the problem and seek assistance. They may have troubleshooting steps that need to be followed and could provide an update to resolve the issue.

    Let us know if you have any other questions or concerns. We're always happy to help.

    Thank you,
    Chel

4 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    6 months ago

    Hi ncleflore,

    We're glad to have you here in the Roku Community!

    We want to learn more about the problem you are experiencing so that we can help you.

    • Could you clarify whether the issue occurred on The Roku channel or a specific streaming channel installed on your Roku device?
    • When did you notice the issue start?
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • Are you receiving any error messages or codes?

    We recommend restarting your network equipment (gateway/modem/router) for troubleshooting purposes. Then restart your phone or computer and your Roku device from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Powe submenu, skip to the next step).

     Please keep us posted, and we'll continue assisting you from there.

    Thank you,
    Chel

    • ncleflore's avatar
      ncleflore
      Reel Rookie
      6 months ago

      I'm trying to watch the live programming on my Fire tablet (Amazon). Because the Amazon's app store doesn't have the Roku app, I have to watch it using the Silk browser. I've never had an issue before but this week it stopped working. Today I'm getting a playback error saying the media playback is with corrupted oe the browser doesn't support. I've also tried to use Chrome on my phone and the player just spins, so I don't think it's only affecting my tablet

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        6 months ago

        We appreciate your response, ncleflore!

        Have you considered contacting Amazon Fire customer support to address this issue with your device?

        We suggest contacting their support team to report the problem and seek assistance. They may have troubleshooting steps that need to be followed and could provide an update to resolve the issue.

        Let us know if you have any other questions or concerns. We're always happy to help.

        Thank you,
        Chel