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Parisbelle's avatar
Parisbelle
Newbie
2 years ago

Watching cable & randomly loads Roku

I have Samsung 4K with Roku to stream for about a year with zero problems.

Last few days, we are watching cable tv, not touching ANY remotes, and suddenly the tv swaps to Roku Home Screen. Have to use remote we use to toggle back to “cable” to continue watching interrupted program. We’ve rebooted the Roku device, nothing helps. Happens 3-4 times a day. 
I’ve read about the sensitive touch thing on remote, but no one has any remote in hand. 
Anyone else had this issue? 

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    Parisbelle 

    Likely just a HDMI CEC conflict/issue.

    Try disabling Roku's CEC 1-touch play feature under Settings/System/Control other Devices/1-touch Play [uncheck to disable]