Forum Discussion

msbganas's avatar
msbganas
Newbie
8 months ago

Watched ROKU last night. Today we don't even have display light of any kind.

We've had ROKU for several years with no real problems.  We watched ROKU last night.  This morning the ROKU device displays no color; no red, no white, no blinking light.  Just dark!  We're lost!  What do we do?

TV & Player Setup

3 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    8 months ago

    msbganas-

    Could be your TV's backlight has failed.  When trying to view, try shining a flashlight on the screen and view closely.  If you can faintly see the image in the flashlight beam, it's a backlight problem.

  • ADRosales's avatar
    ADRosales
    Newbie
    8 months ago

    It's currently 6:18pm pacific time and within the last hour we lost our visual.  Home screen looked fine but apps displayed blank screens.  Displays are back but there is no audio.  Anybody else?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Hey, ADRosales.

      We're glad to have you here!

      In addition, have you tried performing a reboot to your TV and see if that fixes the issue?

      Let me walk you through it:

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart

      Still no audio? Please let us know so we can delve deeper!

      Roku Community Team