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Beebe60's avatar
Beebe60
Newbie
2 years ago

Was "can't view episodes " ever resolved?

I have a subscription to Discovery+ which includes History Channel.   I can't view any new episodes,  I'm locked out.  Please help.  This is ridiculous. 

Vera

1 Reply

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Beebe60,

    Welcome to the Roku Community!

    We understand you're having a problem with Disney+ since you can't access or view the new episodes. We're happy to help. Please follow these steps:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select a system, and system restart.
    • Re-install the channel: Scroll down to search, put the channel's name or app, highlight the channel, and select Add the channel.

    If the problem still persists, we suggest contacting the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

    Best regards,

    John