Forum Discussion

Bmyers831's avatar
Bmyers831
Binge Watcher
7 months ago

Warrantee replacement for voice remote pro

Hi,

The voice remote pro I purchased on May 18th 2024 is already dying:

  • voice button never worked
  • Intermittent "button's don't do anything"
  • Intermittent "press a button and it does not release"
  • Does not hold a charge anymore

You know.. same thing as always.  Sure wish you could get this right!

Thanks

Bryan

remotes

6 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Thank you for reaching out to the Roku Community, Bmyers831!

    We appreciate you for letting us know about the issues you're experiencing with your Roku remote. We'd be happy to provide further information and suggestions.

    To help you resolve these remote issues, we recommend following these troubleshooting steps:

    1. Restart Your Streaming Device:
      - Begin by unplugging the power cord from your streaming device.
      - Please wait at least 5 seconds.
      - Then, reconnect the power cord.
    2. Put Your Voice Remote into Pairing Mode:
      Once the Home screen appears, you can put your voice remote into pairing mode and complete the pairing process.
      -If your voice remote has a pairing button, it can typically be found on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until the status light begins to flash.
      -If your Roku voice remote doesn't have a pairing button, simply Press and hold the Back and Home buttons for 5 seconds, or until the status light starts to flash.

    Note: For optimal results, please direct the remote towards the device you wish to pair. 

    In addition, if you have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

    We hope these steps will help resolve the issue you are facing. Should the problem persist, please do not hesitate to reach out, and we will be more than happy to assist you further.

    Thanks,
    Jharra

    • Bmyers831's avatar
      Bmyers831
      Binge Watcher
      7 months ago

      Hi, I tried everything on that list.  The voice issue was not fixed and a day later I started experiencing all of the other issues I mentioned.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        7 months ago

        Welcome to the Roku Community, Bmyers831!

        Thank you for reaching out. We understand that your Roku remote is having an issue. We are here to help and would like to gather some additional information to assist you more effectively.

        Could you kindly provide us with the following details?

        1. The serial number of the Roku device that your remote is paired with.
        2. The model of your Roku remote.
        3. The specific Roku device that is paired with this remote.
        4. Was this remote included with the device at the time of purchase, or was it purchased separately?
        5. When did you first notice this issue?

        Additionally, if possible, we would be grateful if you could share a picture of the remote. You can upload images from your computer (which will add the image to your gallery), from your image gallery (if the image has been approved), or from another online source.

        Thank you for your cooperation. We look forward to working together to resolve this issue.

        Best,
        Jharra