Volume isn't working even though it's a new remote

Hi sbk510,

Thank you for reporting this issue here in the Roku Community!

We understand that you're having trouble with your Roku remote's volume button. We're happy to investigate further.

Could you tell us when the issue started? Could you specify what Roku remote this is and what Roku device it pairs with? Lastly, could you provide us with your device's current OS? To do so, kindly go to Settings > System > About.

With more details, we'll be able to provide you with an accurate resolution. We're anticipating your response.

All the best,
Janadee

that's crazy if new remote......I'm on my 2nd issue with remote.  seems my problem is volume up/down doesn't work.  I've even installed new batteries!!  I know I'm outside my 'warranty' but it's ironic, it happens after this warranty time period.   this is my 4th Roku streamstick I've purchased. I think it's a great product over others.  but the 2nd remote control issue and both volume buttons issue on the right side of remote.  contacted customer support to get useless support!!  how can you tell me there is no issue with not the greatest built remote controls.  seems like timed occurrences to continue to buy remotes for $20/incident is a money revenue maker for them. its disappointing that there is no better solution.  my next purchase for streaming stick, I may give Firestick or another brand a go.  seems roku remotes are not made well if same problem is consistent, its too bad too....b/c I'm a huge fan of roku and have always voiced how content I am with roku....not so much anymore if I have to constantly replace remotes.  other two roku streaming sticks not a problem at all.....too coincidental 50% issue!