Forum Discussion

bwarefl's avatar
bwarefl
Newbie
2 years ago

Volume goes max on a Streaming Stick

I have a Roku Streaming Stick with a voice remote. All of a sudden, the volume runs to max on its own.  I've done system restarts, software updates, unplugged the device, replaced batteries, and trie...
remotes
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Welcome to the Roku Community, bwarefl!

Thank you for bringing the volume issue on your Streaming Stick to our attention. We truly appreciate your input and would be willing to take a closer look at this matter to provide you with the assistance you need.

Please provide the following information:

  • Which model of Roku remote do you have? (Identify your Roku remote)
  • Is this issue occurring across all channels? If so, please specify which channel or app it pertains to. 
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

Thanks,
Jharra