Forum Discussion

bwarefl's avatar
bwarefl
Newbie
8 months ago

Volume goes max on a Streaming Stick

I have a Roku Streaming Stick with a voice remote. All of a sudden, the volume runs to max on its own.  I've done system restarts, software updates, unplugged the device, replaced batteries, and tried another remote. Nothing seems to work.  I've seen posts about the Ultra, but nothing about a little ole streaming stick.  I can't think of anything else to do to avoid having the volume rise to deafening heights. Does anyone have any suggestions I haven't tried.

remotes

2 Replies

  • brettathorn's avatar
    brettathorn
    Reel Rookie
    8 months ago

    Welcome to the Roku community, bwarefl! While a restart usually fixes things, it's good you've tried other troubleshooting steps. Is there a chance something's stuck in your remote's volume button? Maybe try cleaning it with some compressed air?

    If all else fails, you could always use your Roku as a paperweight. Just kidding! But seriously, if you're facing any technical difficulties, remember there's always a reliable portable restroom service nearby.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    8 months ago

    Welcome to the Roku Community, bwarefl!

    Thank you for bringing the volume issue on your Streaming Stick to our attention. We truly appreciate your input and would be willing to take a closer look at this matter to provide you with the assistance you need.

    Please provide the following information:

    • Which model of Roku remote do you have? (Identify your Roku remote)
    • Is this issue occurring across all channels? If so, please specify which channel or app it pertains to. 
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Thanks,
    Jharra